At Tynixor, we are committed to providing a fair and transparent experience. We understand that payment issues can arise, and we aim to handle all refund requests promptly and fairly. This policy governs refunds for any paid purchases made on the AI Face Analyzer platform via our payment partner Razorpay.
All payments on our platform are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store your card or bank details on our servers at any point.
This Refund Policy applies to:
You may be eligible for a full or partial refund in the following cases:
| Situation | Refund Status |
|---|---|
| Payment was deducted but credits/features were not delivered | ✅ Full Refund Eligible |
| Double payment / duplicate transaction for same order | ✅ Full Refund for duplicate |
| Technical error on our platform caused incorrect charge | ✅ Full Refund Eligible |
| Unauthorized transaction (not made by you) | ✅ Eligible (with verification) |
| Credits received but not satisfied with results | ❌ Not Eligible (entertainment service) |
| Refund requested after 7 days of purchase | ❌ Not Eligible (unless exceptional case) |
| Account suspended due to Terms of Service violation | ❌ Not Eligible |
| Free credits or bonus credits (non-purchased) | ❌ Not Eligible (no monetary value) |
Refund requests must be submitted within 7 (seven) days of the original purchase date. Requests submitted after 7 days will generally not be entertained, except in cases of:
To request a refund, please follow these steps:
Since AI Face Analyzer currently operates on a one-time payment model (credit packs / one-time unlocks), there are no recurring subscriptions to cancel. If subscription plans are introduced in the future, cancellation terms will be clearly stated at the time of purchase.
You may cancel a pending order before it is processed by contacting us immediately. Once a payment is successfully processed and credits/features are delivered to your account, it is considered a completed transaction.
All transactions on our platform are processed by Razorpay, one of India's most trusted payment gateways. Razorpay is compliant with:
Your card details, bank account information, and UPI credentials are never stored on our servers. All payment data is handled directly by Razorpay's secure infrastructure.
For any payment disputes, you may also contact Razorpay directly at razorpay.com/support.
If you initiate a chargeback with your bank without first contacting us, your account may be suspended pending investigation. We encourage you to contact us first — we will resolve genuine issues quickly and fairly without the need for a chargeback.
Fraudulent chargebacks (where the purchase was legitimately made and delivered) will be contested with full transaction evidence provided to your bank and Razorpay.
The following are strictly non-refundable:
All prices are displayed in Indian Rupees (INR) unless otherwise specified. Applicable taxes (GST) will be charged as per Indian government regulations and shown at checkout. Tax amounts are non-refundable once paid to the government.
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our paid services after changes constitutes acceptance of the updated policy.
For any refund requests, payment disputes, or questions about this policy, please contact us through our Contact Page. We are committed to resolving all issues fairly and promptly.
Business Name: Tynixor
Website: aifaceanalyzer.netlify.app
Payment Partner: Razorpay